Find answers to common questions about our services
General Questions
You can track your package using your tracking number on our tracking page. Simply enter your tracking number and get real-time updates on your shipment's location and delivery status. You'll also receive email and SMS notifications at key delivery milestones.
Same Day: 2-6 hours within major cities
Overnight: Next business day by 10:30 AM
Express: 1-2 business days
Standard: 3-5 business days
International: 5-15 business days depending on destination
Yes, we provide comprehensive insurance coverage. Standard coverage up to $100 is included free. Additional coverage is available for high-value items up to $50,000. Insurance covers loss, damage, and theft during transit.
Shipping & Delivery
Prohibited items include: hazardous materials, flammable liquids, explosives, firearms, illegal substances, perishable food items, live animals, and items exceeding size/weight limits. For a complete list, please contact our customer service team.
Documents: Up to 2kg, max dimensions 40x30x5 cm
Packages: Up to 70kg, max dimensions 120x80x80 cm
Freight: Up to 10,000kg, custom dimensions available
Oversized items require special handling and may incur additional charges.
Yes, we offer weekend delivery for express and same-day services in major cities. Saturday delivery is available for most service types with an additional fee. Sunday delivery is available for urgent same-day shipments only.
Pricing & Payment
Shipping costs are calculated based on package weight, dimensions, destination distance, service type, and delivery speed. We use dimensional weight pricing for large, lightweight packages. Get an instant quote using our online calculator or contact us for custom pricing.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and corporate accounts with credit terms. Cash payments are accepted at our service centers for walk-in customers.
Customer Support
If your package is lost or damaged, please contact our customer service immediately. We will investigate the issue and provide compensation according to our insurance policy. Most claims are resolved within 5-7 business days.